Conflict Management
This award will enable learners to identify the characteristics of anger and develop under-standing of different ways to deal with conflict. Learners will be able to apply the knowledge and understanding to improve behaviour. The award is designed to enable learners to recognise the effects of anger and to develop strategies for avoiding, reducing and managing conflict. There are many occasions in all aspects of life where we need to deal effectively with conflict.
To achieve this award, learners must complete the 3 mandatory units:
- Unit 1 – Characteristics of anger
- Unit 2 – Techniques to deal with conflict
- Unit
OROR